Refund and Returns Policy

Adlington Welding Supplies Ltd

Last updated: 23rd September 2025

At Adlington Welding Supplies Ltd we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines your rights under UK consumer law and our own returns procedures.

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

  • If you are a consumer buying goods online or by telephone, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.
  • To exercise this right, you must notify us in writing (email or letter) within the 14-day period.

2. Returns Procedure

  • Goods must be returned unused, in their original packaging and in a resalable condition.
  • Certain items may be exempt from returns for health & safety or hygiene reasons (e.g. PPE such as safety helmets, harnesses, gloves or ear protection).
  • You are responsible for the cost of returning the goods unless the item is faulty, damaged or incorrect.

3. Refunds

  • Once returned goods are inspected and approved, we will process your refund within 14 days of receiving them back.
  • Refunds will be made using the same payment method you used for the original transaction.
  • Delivery charges will also be refunded if the whole order is cancelled within the 14-day period.

4. Faulty or Damaged Goods

  • If your item is faulty, damaged or not as described, please contact us immediately.
  • We will arrange either a repair, replacement, or full refund in line with your statutory rights under the Consumer Rights Act 2015.

5. Trade Customers & Business Purchases

  • The statutory cancellation rights above apply to consumers only.
  • Business and trade account purchases are subject to our standard business terms and conditions, and refunds/returns will be agreed on a case-by-case basis.

6. Contact Us

For returns, cancellations or queries please contact:

Adlington Welding Supplies Ltd
North Street, Highfield Industrial Estate
Chorley, Lancashire PR7 1QD
Phone: +44 (0)1257 279364
Email: enquiry@adlingtongroup.co.uk